Cancellation
In order to cancel the order, please send us an email at care@steviapedia.com or drop us a message through contact us form within 6 hours of placing the order. The email must include the:
- Order number
- Product name (copy the exact name from website)
- Payment mode and
- Reason for cancelling the order.
Returns
Our return policy lasts 3 days after receiving the order. After the expiry of 3 days, you will lose your entitlement of returning the product(s).
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers etc. cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase. PLEASE DON’T SEND YOUR PURCHASE BACK TO THE MANUFACTURER.
For returning your purchase, send us an email at care@steviapedia.com and we will guide you further with shipment address through email, call or text.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (If Applicable)
It may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@steviapedia.com.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@steviapedia.com and we will guide you further through email, call or text.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return (only if product meets our return policies). Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.